Copyright ©2020 Where To Africa Travel Pty Ltd., 1 Underwood Lodge, 34 Underwood Road, Umgeni Park 4051, Durban, South Africa.




Where To Africa, its subsidiaries, affiliates, associates, shareholders, employees and consultants will not be liable for any damages or losses that arise from using this or the inability of using this website, of whichever nature it may be.


Intellectual Property:


The content on this site (text, graphics, logos, icons, colours, designs, layouts) are the intellectual property of Where To Africa and its associates and suppliers.


User Agreement:


The information contained on the Where To Africa site and quotation is an invitation to do business and not an offer. If you forward an offer to us, Where To  Africa shall indicate their acceptance thereof by return mail. Where  To Africa acts herein as an agent for our respective business partners and suppliers and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.


Applicable Law:


This site is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use this site.


Booking Terms & Conditions:


In order to secure your booking and confirm your reservation, Where To Africa requires a 20% deposit payment at the time of making the booking. The reservation may be cancelled otherwise. The outstanding payment 80%  (balance) is due 60 days (8 weeks) prior to the start date of your travel. Should you travel within the 60 days (8 weeks) before your start date of your travel, full payment is required.


Payment Options Accepted:


Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Where To Africa bank account, the details of which will be provided on request.


A 3% Credit Card Merchant fee will be added to any Credit Card Payment.


Credit Card Acquiring and Security:


Credit card transactions will be acquired for Where To Africa via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.


Customer Details Separate From Credit Card Details:


Customer details will be stored by Where To Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to


Merchant Outlet Country And Transaction Currency:


The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is the South African Rand (ZAR) for transactione within South Africa and United States Dollars US$ for transactions and products outside of South Africa.


Detailed Description Of Goods And/Or Services:


Where To Africa is a lifestyle and travel company specializing in tailor made journeys and activities in Africa.


Delivery Policy:



Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of an activity voucher.


Return And Refunds Policy:


The provision of goods and services by Where To Africa is subject to availability. In cases of unavailability, Where To Africa will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration and bank charge fee.


Customer Privacy Policy:


Where To Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


By filling in any query form on the website or facebook and or Instagram accounts belonging to Where To Africa, you do hereby grant permission for Where To Africa to send you communications via email, newsletters or whatsapp or SMS in relation to your query and for general travel news and promotion of travel offers. At any time in the future you may opt to unsubscribe from this by clicking the unsubscribe link on the bottom of each email.



Where To Africa  takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Country Of Domicile:


This website is governed by the laws of South Africa and Where To Africa  chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.




Where To Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.


Company Information:


This website is run by Where To Africa based in South Africa and with registration number 2019/578325/07



Email: Telephone: +27 83 6253607